Cancellation Policy

Manage a SogilityGO Coach subscription through the App Store or Google Play account used for the purchase. SogilityGO Free does not require a paid subscription.

Cancel on iPhone

1. Open Settings.
2. Tap your Apple ID, then Subscriptions.
3. Select SogilityGO.
4. Follow the cancellation instructions and review the end date shown by Apple.

Cancel on Android

1. Open Google Play and tap your Profile.
2. Select Payments and Subscriptions, then Subscriptions.
3. Select SogilityGO.
4. Follow the cancellation instructions and review the end date shown by Google Play.

Billing and refunds

Review the renewal, cancellation, and refund terms shown by the store used for your purchase. For an in-app purchase refund request, use that store’s refund process. For billing questions, email info@sogilitygo.com with your receipt or order details. Do not send payment card details.

Equipment returns are separate

Eligible unused SogilityGO products in their original packaging may be returned within 14 days of delivery. See the equipment return policy for conditions and instructions.

App access questions

If your paid access does not match the subscription status shown by Apple or Google, use Restore Purchase in the app’s Settings or Account. If the issue continues, contact support@sogilitygo.com with your purchase receipt.

See current membership options.