Common Issues (Connectivity, App Login, Drift, Sensors)

For SogilityGO app and Impact Light issues, start with the checks below. Use the current setup walkthrough for assembly and pairing.

Connection problems

Check that the Impact Light is charged.
Enable Bluetooth and allow Bluetooth access for SogilityGO in your phone settings.
Keep the light close during pairing.
Close the app or disconnect the light on other phones that may be holding the connection.
Close and reopen SogilityGO, then try pairing again.

Pair an Impact Light

Sign in to the correct player profile in the SogilityGO app.
Open Set Up Your Lights, then tap Pair a Light.
Hold your hand over the Impact Light power button until it activates and vibrates twice.
When the light blinks yellow, tap it once and wait for the app to confirm that pairing is complete.

Login problems

Check your internet connection.
Confirm you are using the correct account email and password.
Use Forgot Password if you need to reset your password.
Restart the app and sign in again. Do not share your password with support.

Activity or light response problems

Check that the correct player profile and activity are selected. Watch the demonstration and review the instructions before starting. Colors and expected actions vary by activity. If a light behaves inconsistently, stop the activity, check its charge and connection, and contact support if the problem continues.

Progress or membership access

Coach includes progress tracking and performance review. If progress is missing, confirm you are signed in to the correct profile and have an internet connection. If paid access is missing, use Restore Purchase in Settings or Account and check the subscription status in the App Store or Google Play.

Contact support

Email support@sogilitygo.com with your phone model, app version, the activity or light affected, and a short description of what happened. Include a screenshot or video when useful. For equipment order or warranty questions, email info@sogilitygo.com.