How to Contact Support

Use the contact that matches your question so we can help with your SogilityGO setup, app, or order.

Orders, delivery, billing, and product questions

Email info@sogilitygo.com. Include your order number when available. For returns or warranty questions, review the current return and warranty policy.

App access, pairing, and technical support

Email support@sogilitygo.com. Include:

• The email used for your SogilityGO account.
• Your phone model and app version.
• A short description of the issue and the steps you have tried.
• The activity or Impact Light affected, if applicable.
• A screenshot, photo, or short video that shows the issue.

Do not send passwords or payment card details. If your question concerns a subscription, include the App Store or Google Play receipt.

Setup and training resources

• Set up ReboundIQ and pair an Impact Light
• Learn about the app and Virtual Coach
• Compare Free and Coach memberships
• Browse support answers
• Contact SogilityGO