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How to Contact Support

If you need help with your SogilityGO product, the app, or your training setup, our support team is here to assist you. Below are the ways you can reach us and the information to include so we can help you as quickly as possible.

Contacting SogilityGO Support:

Email Support

Include the following when you contact us:

  • Your name
  • Email used for your SogilityGO account
  • Order number, if your question involves a purchase
  • A short description of your issue
  • Photos or videos that clearly show the problem (when applicable)

Response time

Most support requests receive a reply within one to two business days.

Requests involving diagnostics or hardware review may take additional time.

Submitting Diagnostics (recommended for tech issues)

If you are experiencing app or light related issues, sending diagnostics helps us identify the problem quickly.

  • Connect all lights to your phone
  • Open the More menu
  • Tap Diagnostics
  • Tap Send

Email support@sogilitygo.com with a short explanation of the issue

Support Hours

  • Our team responds Monday through Friday
  • Weekend response times may vary
  • Holiday hours may affect normal response times

Other Resources

Visit the Support Center for setup guides and troubleshooting

Watch tutorials inside the SogilityGO App

Review the Knowledge Base for answers to common questions