Troubleshooting SogilityGO Lights

Use these steps if an Impact Light is not found, will not pair, or stops responding during a SogilityGO activity.

Check the basics

• Charge the Impact Light before use.
• Enable Bluetooth and allow Bluetooth access for the SogilityGO app.
• Keep the light close to your phone while pairing.
• Make sure another phone is not connected to the same light.
• Close and reopen the app. Restart your phone if the problem continues.

Pair using the current setup steps

1. Sign in to the correct player profile in the SogilityGO app.
2. Open Set Up Your Lights, then tap Pair a Light.
3. Hold your hand over the Impact Light power button until it activates and vibrates twice.
4. When the light blinks yellow, tap it once and wait for the app to confirm that pairing is complete.

Repeat the pairing steps for each Impact Light in your setup. Watch the setup walkthrough if you need help.

If a paired light is not responding

• Confirm that the light is charged and connected in the app.
• Check that you selected the correct player profile and activity.
• Review the demonstration and activity instructions, including what each color cue means.
• Keep the phone nearby and check for other devices holding a connection.

Get help

If a light will not power on, repeatedly disconnects, or does not respond as expected, contact support@sogilitygo.com. Include your phone model, app version, which light is affected, and a short description. Photos or a short video can help.

For a warranty request, contact info@sogilitygo.com with proof of purchase. See the 1-year limited warranty and return policy.