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Troubleshooting SogilityGO Lights

If you experience issues with connection, battery, or app performance, use the steps below to resolve the most common problems.

If you are having trouble connecting or using your SogilityGO Lights, use the steps below to identify and resolve the most common issues. These instructions are based on the official pairing and setup flow shown in the SogilityGO pairing guide. 

Light does not appear in the app:

  • Confirm the Light is powered on. Place your hand on the top of the power button and hold until the Light activates and vibrates twice.
  • Close and reopen the SogilityGO app to refresh the scan.
  • Move the Light closer to your phone to ensure it is within range.
  • Make sure no other nearby devices are attempting to pair with the same Light.
  • Restart your phone if the Light still does not appear.

Light is found but will not pair:

  • Tap the blinking Light shown in the app to confirm the connection.
  • If nothing happens, power the Light off and turn it back on by holding your hand on the button.
  • Return to the Lights Hub and restart the pairing process.
  • If the Light was previously paired to another phone, that device may still hold the connection. Turn Bluetooth off on that device.

Light is paired but not responding:

  • Check the battery level. Low battery can reduce responsiveness.
  • Close and reopen the SogilityGO app to refresh the connection.
  • If using multiple Lights, confirm they are all individually paired and visible in the Lights Hub.

Light disconnects during use:

  • Keep your phone close to the Lights during training.
  • Check the area for Bluetooth interference such as other wireless devices or large metal surfaces.
  • If the Light disconnects, return to the Lights Hub. The app will attempt to reconnect automatically.

Light vibrates or flashes unexpectedly:

  • This often indicates the Light is still in pairing mode.
  • Return to the Lights Hub to see if the app is attempting to connect.
  • Restart the Light by powering it off and turning it back on if needed.

App displays No Lights Found:

  • Power cycle the Light by holding your hand on the top of the button.
  • Ensure Bluetooth is enabled on your phone.
  • Force close the SogilityGO app and reopen it.
  • Retry the pairing process by selecting Pair a Light in the Lights Hub.

When to contact support:

  • If the Light will not turn on
  • If the Light will not vibrate or flash during startup
  • If the Light never appears in the app after multiple attempts
  • If the Light pairs but repeatedly disconnects during use

Need help:

If you still cannot resolve the issue, reach out to our team at support@sogilitygo.com and we will be happy to assist.