Updating Payment Details
For a SogilityGO Coach subscription purchased in the app, update your payment method through the App Store or Google Play account used for the purchase.
iPhone
- Open Settings and tap your Apple ID.
- Select Payment and Shipping.
- Sign in if prompted, then update or add a payment method.
- Follow the on-screen instructions to save your changes.
Android
- Open Google Play and tap your Profile.
- Select Payments and Subscriptions, then Payment Methods.
- Follow the options to update or add a payment method.
If a payment fails
Review the payment method and subscription status in Apple or Google Play. For help with a declined payment or a charge, use the support options provided by the store that processed it.
If paid access is missing
In SogilityGO, go to Settings or Account and tap Restore Purchase. Confirm that you are using the Apple or Google account associated with your purchase. If access is still missing, contact support@sogilitygo.com with your receipt.
Website orders and billing questions
For a SogilityGO equipment order, billing question, or order correction, email info@sogilitygo.com and include your order number. Do not email payment card details or passwords.